Leading and optimizing customer service operations for patient billing, the full-time Senior Customer Service Manager will oversee a remote team focused on enhancing collections performance and ensuring exceptional patient experiences in a high-volume contact center environment. Key responsibilities Provide leadership and oversight of the Private Pay Customer Service function, ensuring teams meet service level agreements and quality standards Lead, coach, and develop managers and frontline agents, fostering a culture of engagement and performance accountability Establish and monitor key performance indicators, utilizing analytics to drive continuous improvement initiatives and operational efficiencies Required qualifications Bachelor's degree in Healthcare Administration, Business, or related field preferred (or equivalent experience) Minimum of 5 years of experience in a call center management role in healthcare billing Minimum of 2 years of DME (Durable Medical Equipment) billing experience required Minimum of 2 years of Brightree billing experience required Proven experience managing teams of 15+ agents
...Days Of Week : 12 shifts as needed Work Shift : PRN (United States of America) Job Description : Your Job: Methodist... ...Medical Center, is a 314-bed, full-service, acute care teaching hospital that serves Cedar Hill, DeSoto, Duncanville, Lancaster, and Glen...
...copy for a variety of pharmaceutical marketing channels. You will report to the Associate Creative Director. This role is open to remote candidates in the United States, with a preference for candidates in the Eastern time zone. \n Responsibilities: Develops copy...
...Front Desk Manager Opportunity! Looking for another Great Team Member to add to our Amazing Fee For Service Dental Practice! We are looking for an Experienced Dental Front Desk Lead for our private 2 doctor dental practice. While this person will be helping to run the...
...vision clinics, four outpatient substance use treatment programs, three mobile... ...Substance Use Disorder Counselor (SUDC) - Registered, provides substance abuse screening, brief interventions,... ...Resuscitation Training required. Registered Intern status from a California State...
...Customer Service Manager Our client, an international e-commerce company with a strong presence in the USA, is seeking a highly experienced... ...and proactive Customer Service Manager to lead and scale its remote Customer Care team. This is a full-time remote position...