Job Description

Job Description

Job Description

Essential Duties and Responsibilities

• Be fully knowledgeable of golf shop merchandise and day to day processes. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs. Assist customers with tee time check-ins.
• Collect money or process credit cards, record sales transactions and issue receipts for all merchandise sales, greens fees, car/pull cart rental fees and club rental fees.
• Answer phones, maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.  Take messages for patrons who may be on course.
• Interact with pass-holders and guests in a congenial and professional manner. Assist patrons with information regarding tournaments, special events, policies, etc.
• Assist in packing and/or unpacking inventory, arranging and displaying golf shop inventory. Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure that the golf shop is maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Assist with organizing and maintaining ancillary services such as the handicapping system, annual passes and driving range facilities.
• Perform other duties as appropriate.

Education/Qualifications/Certifications

• High school preferred.
• 1year experience in golf shop and/or customer service/retail sales environment preferred.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends and holidays.
• Positive attitude, professional manner and appearance in all situations.
• Previous management 

Position Physical Requirements

Must have the ability to:

• Read and write (English)
• Communicate verbally with staff members and/or customers with or without the use of two-way radios.
• Give and/or follow verbal and written instructions
• Visually inspect all work areas, golf course and grounds
• See players on the golf course, and to follow the flight of golf balls
• Perform mathematical calculations involving fractions, decimals, and percentages
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 50 lbs occasionally, 30 lbs frequently, and 10 lbs constantly

Supervises

Outdoor and indoor services hourly employees

Working Conditions

Work hours may include days and evenings on weekdays and weekends.  Subject to inside and outside environmental conditions.  May be exposed to inclement weather,  misdirected golf balls, sharp and rapid equipment movement on a daily basis. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed.

Machine/Equipment/Tools Used

General office machines such as personal computers, printers, copiers, fax machines, calculators, telephones, etc.  

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